FAQ

FAQ

Frequently Asked Questions

Below is a list of frequently asked questions about Hilton Orlando Bonnet Creek. Here you will find answers from airport transportation to our pool amenities to purchasing tickets for local parks and attractions. If your question is still unanswered after reading through the FAQs, please feel free to contact us.

 

How much is the daily resort charge and what does it include?
A  daily resort charge of $45 (plus tax) will be charged to your room rate per room, per night and includes:

    • Premium High Speed Internet access (excluding meeting rooms) for up to 2 devices
    • Two (2) Bottles of Water Daily
    • Access to the Waldorf Astoria Golf Club practice facility
    • Access to the Fitness Center
    • 20% discount on Spa Treatments at the Waldorf Astoria Spa
    • Free Golf Club Rental after 2pm
    • Use of Lazy River Tubes
    • Shuttle Service to all 4 Disney Theme Parks & Disney Springs
    • Complimentary dinner for children 12 & under at Harvest Bistro when ordering from the kids menu and accompanied by an adult entrée.  Limit one comp child’s meal per paying adult. Complimentary dinner for children will be available at Beech or Zeta Asia when Harvest Bistro is not open for dinner.
    • Children 5 & under eat free for breakfast at Harvest Bistro

 

Is there transportation to/from the airport?
Mears Transportation offers shuttle transportation from Orlando International Airport.  Mears shuttle transportation is a shared riding service and the pricing is based on per person. Mears also provides Charter Rates including 11-Passenger Vans, 25-Person Mini Bus, Motor Coach and Limousines. Taxi services are available, as well.  To make reservations with Mears Airport Shuttle, please call 407-254-0740.

 

Approximate pricing from Orlando International Airport*

  • MEARS Town Car – $94 Arrival Trip, $78 Departure Trip, $172 Round Trip
  • MEARS SUV and Vans – $113 Arrival, $78 Departure Trip, $191 Round Trip
  • MEARS Limousine Transportation – $237 Arrival, $200 Departure, $437 Round Trip
  • TAXI – Minimum $70/One Way

 

Is complimentary shuttle service provided to the outlet malls?
We do not currently provide complimentary transportation to outlet malls.  If you require transportation, our concierge will be pleased to assist in making arrangements.

 

Do you have onsite parking? How much is parking?
Yes, we offer 24-hour valet parking and self-parking options. The valet parking fee is $40 per day plus applicable taxes. Overnight guests have in/out privileges. The self-parking fee is $30 per day plus applicable taxes.

 

Do you provide transportation to the theme parks?
Yes, we do.  Enjoy our private luxury motorcoach transportation directly from Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando to the four neighboring Walt Disney World® Theme Parks, Disney Springs and Disney’s Blizzard Beach.

*Please be advised that the shuttle service runs during regularly scheduled park hours only and is subject to change without prior notice.

 

What benefits do you offer to Hilton Honors Gold and Diamond members?
For details on  Hilton Honors Diamond member benefits, please click here.
For details on benefits offered to Hilton Honors Gold members please click here.

 

Can I ship a package to/from the hotel?  Are there fees?
With FedEx Office® parcel management service located right on site, you can count on reliable receiving, handling and tracking of your packages.  It is important to note that FedEx Office charges separate handling fees to: receive packages/parcels; to ship packages/parcels; and to deliver packages/parcels to your guest room.

There are also separate fees for daily package storage, should your packages/parcels arrive before you do.  Please email usa5585@fedex.com for information on package handling and associated fees.

 

How can I purchase Disney Tickets?
For your convenience, tickets for Walt Disney World® Theme Parks may be purchased online by clicking here.  You may also check availability of Theme Park reservations through the ticket link. Tickets for Disney Theme Parks and attractions may also be purchased on-site through our Concierge desk.

 

How can I purchase other Orlando-area theme park tickets?
Tickets for other Orlando-area theme parks and attractions may also be purchased on-site through our Concierge desk.

 

Do you provide pool towels?
Yes, all guests are provided fluffy towels by visiting the Towel Hut. Pool towels are for use on the pool deck only. Guests will be required to show their room key card to receive pool towels.

 

Are the pools heated?

Yes. We adjust our water temperature according to the weather so that it’s perfect year round! Enjoy cool and refreshing waters between 78°F (26°C) and 82°F (28°C) during the summer months, and stay warm with temperatures between 85°F (29°C) and 89°F (32°C) when it’s chilly outside.

 

Are there any pool restrictions I should be made aware of?
Sorry, no outside food or drinks are allowed at the pool.  Guests are welcome to bring their own pool floats or you may purchase one at the Splash Shop.

 

Are there height restrictions for the water slide?
Yes, there is a minimum height requirement of 40” to ride the slide. Guests between 40”-48” tall must wear a life jacket.

 

Do you have a fitness center? What are the hours? Applicable fees associated?
Our fitness center, located on the ground floor adjacent to Harvest Bistro, features a variety of cardiovascular and weight training machines. Access to the fitness center is included in the daily resort charge for guests of Hilton Orlando Bonnet Creek. Fitness Center is open daily from 7a-10p.  Please note that social distancing guidelines are in effect, and capacity will be limited.

 

What is your credit card deposit policy?
A credit card is required for all reservations.  A one night deposit will be charged to your credit card at the time the reservation is made.

 

How long does it take for a Hold Authorization on my debit or credit card to be released?
Holds on a debit or credit card are typically released anywhere from one to fourteen days after the transaction date, depending on your bank’s policy.  Holds on credit card and debit cards issued by a foreign bank may last as long as 30 days.  Please contact your financial institution on their policy.

 

How may I contact your billing department by telephone?
Our billing department may be reached by emailing usotchelpdesk@hilton.com or by calling +1 855-274-1414, Monday through Friday, 9am – 5pm Eastern.

Photography and Videography Policy 

Hilton Orlando Bonnet Creek’s highest priority is the safety and privacy of our guests. Professional and/or commercial photography or videography is not permitted on the premises of Hilton Orlando Bonnet Creek without prior written authorization from the hotel management, including but not limited to filming, engagement photos, wedding photos, modeling shoots, etc.  Drone photography/videography is strictly prohibited. Requests to use any area of the hotel as a location for photography or videography should be directed to the Marketing Team at ORLHH-Marketing@hilton.com.  If approved, shoots are subject to fees and schedule restrictions.

Drone Photography

Hilton Orlando Bonnet Creek takes guest safety and privacy seriously, and in compliance with Hilton Worldwide, operation of personal Unmanned Aircraft Systems/Drones is prohibited on premise.

 

Social Influencers and Media Inquiries

For collaboration consideration, please fill out the following form in as much detail as possible.  Media Request Form